Aetna Senior UX Researcher in Cupertino, California

Req ID: 55489BR


This position is office based in Sunnyvale, CA.

Consumer Health & Services is a newly formed division of Aetna with the ambition of improving health and reducing costs for everyone through world-class digital products based on cutting edge analytics to influence consumer and provider behavior.

One of the company's highest priority initiatives is to create new consumer-facing applications that are data-driven and real-time to help achieve better health and cost outcomes. This role will be at the front-and-center of this initiative, creating user experiences that solve real health challenges for millions of people.


  • Develops comprehensive view of the customer through qualitative and quantitative analysis

  • Collaborates with product managers and developers on feature exploration and development

  • Develops process flow diagrams to illustrate user decisions and journeys

  • Develops UI mockups to illustrate UX recommendations

  • Understands and integrates common mobile & watch user behavior patterns into UX designs

  • Works with user research lab to integrate customer & market feedback into design

  • Works with usability lab to schedule and drive usability testing


  • Experience working with user research methods and tools

  • 5+ years of professional UI/UX experience with a track record connecting research to product

  • Proven record of integrating customer feedback into product development

  • Experience going through product usability testing cycles

  • Educational background that links market and customer behaviors to product development

  • Healthcare or health-related application experience a big plus


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.