Aetna Senior Director, Learning and Quality Management in Dallas, Texas

Req ID: 55428BR


Senior director position with responsibility for Learning and Performance of the commercial sales force. Includes leadership of learning consultants, strategic transformation of the program, and multiple opportunities to position the sales force to meet their goals.

Fundamental Components:

Develop and execute a long-term Learning and Performance strategy.

Leverage and coordinate alignment to enterprise talent strategy, infrastructure and tools.

Oversee the design, development, delivery and evaluation of state-of-the-art training tools and programs to equip Aetna employees and other related audiences to achieve superior levels of quality, service and business results.

Determine key factors affecting the financial plan and proactively influence those factors to align with Aetnas goals

Provide leadership and management to business area training organization.

Utilize workforce and talent analytics in conjunction with Aetnas strategic and operational goals to determine development needs for aligned businesses

Develop a training strategy that supports the achievement of business performance goals and aligns with Aetna's enterprise talent strategy.

Ensure that Aetna's strategic messages are appropriately embedded in training tools and programs.

Work in partnership with Enterprise Workforce Development to support business specific talent segment and leadership needs for aligned business

Identify and manage vendor relationships to supplement internal capabilities and produce cost effective, state-of-the-art training solutions. (*)

Utilize a variety of educational media to ensure the right training is available to support the specific needs of multiple and diverse audiences within area(s) of accountability.

Manage design, development and delivery of performance-based training for designated audience.

Evaluate effectiveness and return on value of training programs.

Ensure compliance with all Aetna learning standards and policies (e.g., vendor management, learning management, instructional design and user interface standards etc.).

Collaborate with other enterprise and functional training areas for impact and integration of efforts.

Build and guide a high performing diverse workforce.

Align resources to support achievement of Key Performance Metrics.


Bachelor's degree required; Master's degree preferred.

10-15 years professional experience managing a corporate training function.

5-10 years of experience in leading complex, interdisciplinary projects to a timely completion required.

Excellent verbal and written communication skills.

Must have P&L expertise and possess a strong financial, bottom-line focus.

Demonstrated leadership and problem solving abilities.

Ability to deal effectively with multiple internal and external clients required.

Ability to effectively interact with a diverse workforce and cross functional groups required.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Workforce and Talent Development

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.