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Aetna Care Coordinator - LLMSW or LBSW in Detroit, Michigan

Req ID: 63782BR

Job Description

This role is office based in Detroit, MI with potential to work at home following office training and proven performance.

25-50% of travel is required around Wayne and Macomb County

Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Fundamental Components included but are not limited to:

Evaluation of Members:

-Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member s benefit plan and available internal and external programs/services.

-Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.

  • Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care:

  • Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

  • Identifies and escalates quality of care issues through established channels.

-Utilizes negotiation skills to secure appropriate options and services necessary to meet the member s benefits and/or healthcare needs.

  • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

-Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

-Helps member actively and knowledgably participate with their provider in healthcare decision-making.

Monitoring, Evaluation and Documentation of Care:

  • Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Qualifications Requirements and Preferences:

Case management and discharge planning experience; Preferred

1+ years experience in behavioral health, social services or appropriate related field equivalent to program focus; Required

Managed Care experience; Preferred

LLMSW or LBSW; Required


Mental Health - Licensed Social Worker

Functional Skills:

Medical Management - Medical Management - Case Management, Medical Management - Medical Management - Discharge planning, Medical Management - Medical Management - Disease management, Medical Management - Medical Management - Home health care

Technology Experience:

Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - TE Microsoft Excel

Required Skills:

Benefits Management - Understanding Clinical Impacts, General Business - Applying Reasoned Judgment, General Business - Communicating for Impact

Desired Skills:

Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Healthcare

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.