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Job Information

Aetna Group Medicare Account Manager in Dover, Delaware

Req ID: 67220BR

Job Description

Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in the Group Retiree segment. Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components included but are not limited to:

Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. Follows through on outstanding issues to the point of resolution. Offers creative product and service solutions to address client's evolving needs throughout the year. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team s business plan for each customer. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client s needs. Conducts effective, consultative, relationship-based needs analysis and cross-selling. Serve as the Medicare subject matter expert for all clients/plan sponsors in your book of business as unique member situations arise and need handling for successful enrollment.

Collaborates cross-functionally to identify, implement and monitor the customer s service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations, ensuring a smooth installation.

Qualifications Requirements and Preferences:

3-5 years of Medicare industry experience and/or 3-5 years of Medicare sales service experience. 3+ years working with broker channel securing business and managing accounts. Multi-functional experience, e.g., underwriting. Insurance license, as required by state law. Bachelor s Degree or equivalent work experience.

Additional Job Information:

This Account Manager role will be located in NJ, Delaware, or Eastern PA.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Sales / Distribution Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.