Aetna Account Service Represntative in Dubai, United Arab Emirates

Req ID: 51095BR

Family Summary

To manage Aetna s sales & service efforts for global products in an assigned region to achieve profitable growth and earnings targets. To manage operational goals and maximize efficiencies.

Position Summary

Supports the development of strong relationships directly with customers and internal business partners. Supports the Senior Sales Associates in their daily tasks that lead to the achievement of customer satisfaction, profitable growth and earnings targets.

Fundamental Components &Physical Requirements include but are not limited to

  • Participates in the sales & implementation process. Collaborates with team members & manages quotation and the case installation process for all new group SME business

  • Be able to administer and prioritize workloadseffectively.

  • Develops a mutually rewarding workingrelationship with various client contacts by providing excellent customer servicewhich results in customer/member satisfaction and sale of the group

  • To be actively involved in broker/client newbusiness activities related to new business sales and build client/broker s expectationon quotation and policy installation timelines.

  • Follows through on outstanding issues and pending quotations to the point of sale

  • Collaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations,ensuring a smooth installation

  • Develop strong relationships with internal business partners (Underwriting, Finance, Legal, Compliance, Client Services Staff, Account Managers).

  • Supports new business activities and supports the new business team

  • Integrates technology to maximize customer andmember satisfaction and efficiencies.

  • Acts as point of escalation for broker and client contacts in the absence of the dedicated sales executive during the sales process.

  • To take responsibility to always actively treatcustomers fairly (TCF) and support/ drive any TCF initiative

Background/Experience Desired

  • A Minimum of 5 years experience of working in a Sales Support or similar role, with client/broker facing experience

  • Healthinsurance industry experience preferred

Education and Certification Requirements

College courses or equivalent experience.

Additional Information (situational competencies, skills, worklocation requirements, etc.)

Ability to multi-task to accomplish workload efficiently.

Problem solving skills

Well organized.

Strong verbal and written communication skills.

IT / technology skills

Job Function: Sales and Service