Aetna Sales Support Consultant in Dubai, United Arab Emirates

Req ID: 51423BR

Family Summary/Mission

To manage Aetna s sales,service, and retention efforts for global products in an assigned region toachieve profitable growth and earnings targets. To manage operational goals andmaximize efficiencies.

Position Summary/Mission

Supports the entire planinstallation task for all new group business as well as large case renewalsthat lead to the achievement of customer satisfaction; both externally withclients and brokers, and internally with Sales and Account Management.

Fundamental Components & Physical Requirements include butare not limited to (* denotes essential functions)

• Collaborates with team members & manages the entire case installationprocess for all new group business and large renewals, and ensure theintegration of client s and Aetna s internal organizations, ensuring a smoothinstallation.

• Be able to administer and prioritize workloads effectively.

• Develops a mutually rewarding working relationship with variousclient contacts by providing excellent customer service which improvescustomer/member satisfaction and renewal of cases.

• To be actively involved in broker/client meetings related to planinstallation, and build client/broker s expectation on delivery timelines.

• Manage potential disputes and service failures during planinstallation to minimize impact on the client and the broker and reputationdamage to the Aetna brand.

• Help in the user testing of systems which are applicable to salesand account management functions.

• Develop strong relationships with internal business partners(Underwriting, Finance, Legal, Compliance, Client Services Staff, AccountManagers).

• Supporting Sales and Account Manager to ensure that all data ismaintained in an up-to-date and accurate manner in Salesforce.com. for all soldnew group business and for all large case renewals.

• Collaborates with sales and account team members on more complexissues to ensure client s needs are met from a product/service perspective.

• Collaborates cross-functionally to identify, implement and monitorthe customer s service efficiencies.

• Follows through on outstanding issues to the point of resolution.

• Integrates technology to maximize customer and member satisfactionand efficiencies.

• Acts as point of escalation for broker and client contacts in theabsence of the dedicated account manager or Salesperson during the installationprocess.

• Compliance gate-keeper for the Sales and Account Management team.Shares internal legislative updates to the wider team and coordinates centralrepository for key information/instructions.

Background/Experience Desired

• 2-3 years experience of working in a Sales Support or similarrole.

• Health insurance industry or customer service experiencepreferred.

Education and Certification Requirements

College courses orequivalent experience.

Additional Information (situational competencies, skills, worklocation requirements, etc.)

• Ability to multi-task to accomplish workload efficiently.

• Problem solving skills.

• Well organized.

• Strong verbal and writtencommunication skills.

Job Function: Sales and Service