Aetna Tele-Medicine Assistant (vHealth) - 50656BR in Dubai, United Arab Emirates

Req ID: 50656BR

Role Summary

As a key member of the team, you will help ensure a smooth-running virtual primary care operation by providing high quality assistance and services to the patients experiencing a wide range of physical illnesses or other health conditions. You will play a critical role in supporting the vision of helping people lead healthier lives.

Fundamental Requirements

  • Written and telephonic customer service for questions, information, appointments and concerns regarding vHealth services.

  • Scheduling of teleconsultations and other vHealth services.

  • Scheduling of appointments with third party partners as directed by vHealth Physician.

  • Assisting vHealth Physician in scheduling outbound teleconsultation, follow ups. etc.

  • Assist patients with obtaining prescribed medicines through pharmacy partners.

  • Survey customers monthly for quality assurance. Ensuring consistent and accurate documentation in the system and in patient s medical record. ·

  • Assist in other activities as needed to ensure smooth and efficient vHealth operations.

Skills and Qualifications

  • Prior telephone and email-based customer service

  • Prior experience of at least 2 years working in a health insurance setup/medical facility

  • Excellent verbal and written communication skills especially for phone and correspondence; knowledge of Arabic and French is an added advantage

  • Very comfortable working with computers, learning new systems

  • Strong service orientation and customer centric attitude

  • Able to work independently and in a fast-paced environment

  • Ability to prioritize work and shift priorities as needed.

  • A love for working with and helping people as they address their medical needs.

  • Ability to relate to people of varying backgrounds.

  • Ability to convey care and concern telephonically


Job Function: Customer Service