Aetna Administration Assistant - Insurance in Farnborough, United States
Req ID: 49957BR
About AetnaAetna International is a leading provider of international expatriate private medical insurance and health management solutions. We have over 1000 staff and growing every day. Our customer base is over 123,000 members located worldwide; and we have more than 71,000 health care professionals and facilities worldwide in the offices in all the major regions of the world .Position SummaryAn exciting opportunity has become available to join our Client Services team as a Customer Care Consultant. We are looking for the right talent to increase member satisfaction, retention, and growth by efficiently delivering competitive services to our Individual, Corporate members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes. Responsibilities of the role · Deal effectively with the incoming emails and post , including all queries and complaints to be actioned and escalated as appropriate according to Complaints Procedure.· Answer the telephone, making relevant system notes and subsequently pass calls to appropriate members of staff if unable to deal with.· Process individual applications and renewals issue supporting documents in accordance with agreed time and service standards. Then assist with the production and distribution of group and corporate member's documents in accordance with agreed time and service standards.· Liaise closely with the Finance Department in respect of payments received and ensure that all customer data is stored securely in accordance with Company and FCA regulations.· Ensures compliance with requirements of regional compliance authority/industry regulator.· Working closely with the following Principal Contacts;
Internally: Client Membership, Underwriting, Finance and Claims department.
Externally: Brokers, Underwriters and Customers. Background Required · Previous experience in a customer service environment, preferably in an insurance company, service provider or health insurer – but not essential.· Strong administration skills PC and Database Literate.Experience desired· Customer focused communication skills – verbal and written.· Organized and able to prioritise and have pride in attention to detail and accuracy. Education• High School graduate as a minimum.• University/College degree preferable or equivalent work experience.
Job Function: Customer Service