Aetna Product Documentation Assistant in Farnborough, United States
Req ID: 51314BR
About Aetna Aetna are a leading diversified health care benefits company, serving an estimated 44 million people. We offer industry-leading information, tools and resources to help people achieve their best possible health. A Fortune 100 company, Aetna is the third largest health care benefits company in the United States. Aetna s global business, Aetna International, is one of the world s largest and most prominent providers, with more than 650,000 members worldwide and a direct settlement network of over 125,000 hospitals and clinics. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare across the globe. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Join us and help turn health ambitions into achievements. Role Summary As the Product Documentation Assistant, you will ensure customer-facing Documentation is delivered to the business in a timely and accurate manner. You ll work closely with teams in the UK and around the world to deliver on their documentation requirements. Documentation management encompasses business liaison to understand internal customer requirements. You ll create draft documents, send emails and run conference calls to ensure that the updates you re making align with business needs. Everything we publish must be legal and compliant, so you ll liaise with those teams too. Once a document is ready you ll liaise with art-working and proofread for accuracy. If the document is a system template management then you ll fully and accurately brief the IT teams. You ll see the work through, regularly talking to IT and coordinating UAT with the business owners. You ll have multiple deadlines across different projects to manage at any one time. Lastly, you ll be part of a team where we value communication, knowledge, caring and improving. Requirements of the Role · Administrative experience. · Experience using templates from a database such as invoices or letters an advantage.· Document management experience an advantage.· Good working knowledge of Microsoft Office 365 suite and Adobe Pro. · Excellent verbal and written communications skills.· High level of accuracy and attention to detail.· Good organisational and interpersonal skills.· Logical thinking skills.· Ability to prioritise work.· The ability to calculate accurate timeframes for getting work done.· Proven ability to learn and change over time.· Knowledge of, or ability to learn, OpenHealth plus policy system.
Job Function: Product & Marketing