Aetna Sales Support Consultant, Farnborough - 52622BR in Farnborough, United States

Req ID: 52622BR

Sales Support Consultant Aetna are a leading diversified health care benefits company, serving an estimated 44 million people. We offer industry-leading information, tools and resources to help people achieve their best possible health. A Fortune 100 company, Aetna is the third largest health care benefits company in the United States. Aetna s global business, Aetna International, is one of the world s largest and most prominent providers, with more than 650,000 members worldwide and a direct settlement network of over 125,000 hospitals and clinics. Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare across the globe. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. As well as some excellent benefits and a fantastic working environment, we will give you the space to grow and provide you with opportunities to learn new skills to keep you developing personally and professionally. Join us and help turn health ambitions into achievements. Role Summary Due to business expansion, we have a great new opportunity for a Sales Support Consultant to provide support and assistance to the sales team by removing any task which take them away from maximising revenue. This is a highly varied and important role where you will take on many different responsibilities and supporting a wide range of stakeholders. You will be recognised as a key member of the team and show passion and enthusiasm for supporting our customers, sales and meeting internal expectations. Key responsibilities of the role: Developing a mutually rewarding working relationship with various client contacts by providing excellent customer service which improves customer/member satisfaction and renewal of cases Manage potential disputes and service failures to minimise impact on the client and the broker and reputation damage to the Aetna brand Help in the adoption by advisers of our online business processes Help in the user testing of systems which are applicable to sales and account management functionsDevelop strong relationships with internal business partners (Underwriting, Finance, Legal, Compliance, Client Services Staff, Account Managers) Supporting Sales and Account Manager to ensure that all data is maintained in an up-to-date and accurate manner in Salesforce.com. Evaluates and proposes ways to use the tool more effectively. Generates reporting and analysis from the toolExecutes tactical components of the account team s business plan for each customerMonitors on an on-going basis International client s product lines and services to ensure client s needs are met. Seeks to optimize customer interaction and provides recommendations based on client s needsCollaborates with account team members on more complex issues to ensure client s needs are met from a product/service perspectiveCollaborates cross-functionally to identify, implement and monitor the customer s service efficienciesFollows through on outstanding issues to the point of resolutionCollaborates with team members on case installation to manage the integration of client s and Aetna s internal organizations, ensuring a smooth installationIntegrates technology to maximize customer and member satisfaction and efficienciesActs as point of escalation for broker and client contacts in the absence of the dedicated account manager or salespersonCoordinate the Corporate Teams calendars to ensure that sufficient cover is in place during annual leave and/or external visitsActs as Broker Administrator for the RegionCompliance gate-keeper for the Sales and Account Management team. Shares internal legislative updates to the wider team and coordinates central repository for key information/instructionsSupporting various parts of the business with regard commission payments To take responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative Background /Experience Desired · Experience of working in a Sales Support or similar roleHealth insurance industry or customer service experience preferredExcellent telephone manner and great communication skills as you will be liaising with internal and external decision makers Excellent organisation skillsGood problem solving skills with an ability to ‘think outside the box #LI-BR1

Job Function: Sales and Service