Aetna Manager, Underwriting in Franklin, Tennessee

Req ID: 56470BR


Aetna is about more than just doing a job. This is our opportunity to re-shapehealthcare for America and across the globe. We are developing solutions toimprove the quality and affordability of healthcare. What we do will benefitgenerations to come.

We care about each other, our customers and our communities. We are inspired tomake a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Our Medicare Supplement team is looking for dynamic underwriting leader who ispassionate about developing programs and teams. This opportunity is a highlyvisible position within the Medicare Supplement business. The position willafford the candidate the opportunity to build upon our current Underwritingstrategy and work across the various departments to understand the impact tothe organization. The underwriting management position allows for career growthwithin the business and the AETNA/CVS health organization. S/He will manage anunderwriting staff performing new business underwriting functions in support ofour underwriting strategy and key performance metrics. The Underwriting Managerhas responsibility for the growth and development of our current underwritingstaff.

#AetnaCareers #Underwriting #Leadership


-Leads team to achieve department specific goals througharticulation and application of business strategy, initiatives, and underwritingpolicies.

-Manages workflow within unit and directs changingpriorities. Ensures that timely actions and deliverables are met, and teammembers have the information to do their jobs.

-Escalates underwriting exceptions and financial variancesto senior management balancing membership, revenue growth and profitabilitytargets. Engages in underwriting decisions with significant benefitimplications.

-Articulates company services, product standards,underwriting policies and new initiatives to sales, customers, brokers &consultants.

-Leads process improvement initiatives to improveproductivity, accuracy, and/or customer service and influences tooldevelopment. Takes accountability for driving solutions to completion.

-Responsible for manager activities related to staffing,talent management, training and development. Coaches others to maximizeperformance and is responsible for performance development and review.

-Takes accountability for the team to ensures customerspecific documents, deliverables and account related information produced bythe team are accurate and support the customers quote/renewal strategy. Alsoensures accurate reporting of financials is maintained for the team

-Oversees training of underwriting staff and internalcustomers and external constituents. Provides opportunities to develop skillsand experiences.

-Understands business workflows of various departmentsincluding, but not limited to, sales, licensing and Call Center service reps.

-Makes sound underwriting decisions based on gathered data,established criteria, medical judgment and guidelines to assess risk.


-7+ years underwriting experience withextensive insurance industry knowledge. Solid knowledge of other benefitprogram(s) (Medical, Dental, Vision, Pharmacy, Stop Loss, Medicare, Voluntaryetc.) and pricing of related benefits.

-Demonstrates leadership thatfosters and supports a strong team of individual contributors.

-Experience in anticipatingcustomer needs and requirements as well as facilitating and negotiating usingtact and diplomacy.

-Experience in building strongcross-functional relationships with internal and external constituents.

-Demonstrates success incommunicating effectively with internal and external constituents.

-Stronganalytical, math aptitude, and organization skills, with superior criticalthinking and decision-making skills.

-Proven abilityto communicate using tact and diplomacy, underwriting requirements, rates anddecisions.

-Demonstrates astrong ability to anticipate customer needs and requirements.


The highest level of education desired for candidates in this position is aBachelor's degree or equivalent experience.


Underwriting/Chartered Life Underwriter is desired

Underwriting/Professional Customer Service is desired


Functional - Underwriting/Management: < 25 employees/1-3 Years

Functional - Underwriting/Medicare/1-3 Years

Functional - Leadership/Lead a business in different geographies or multiplemarkets/1-3 Years

Functional - Customer Service/Management: < 25 employees/1-3 Years

Functional - Experience/Functional - Focus/1-3 Years


Technical - Aetna Applications/InsPro/1-3 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User


General Business/Communicating for Impact/MASTERY

General Business/Managing Sales Relationships/MASTERY

Leadership/Driving Change/ADVANCED


Leadership/Creating a World Class Workforce/ADVANCED

Leadership/Driving a Culture of Compliance/ADVANCED


Interestedin an Underwriting opportunity at Aetna a CVS Health Company? Join one of our upcomingvirtual office hours with an Underwriting recruiter!

Tuesdays: 12:30 - 1:15 PM EST - Click Here Office Hours

Aetna is an equalopportunity & affirmative action employer. All qualified applicants willreceive consideration for employment regardless of personal characteristics orstatus. We take affirmative action to recruit, select and develop women, peopleof color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth,achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefitsassociated with this position.

Aetna takes our candidates data privacy seriously. At no time will any Aetnarecruiter or employee request any financial or personal information (SocialSecurity Number, Credit card information for direct deposit, etc.) from you viae-mail. Any requests for information will be discussed prior and will beconducted through a secure website provided by the recruiter. Should you beasked for such information, please notify us immediately.

Job Function: Underwriting

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.