Aetna Medicare Telesales Representative (51239BR) in Franklin, Tennessee
Req ID: 51239BR
(This position is open to candidates willing to work in the Franklin, TN office.)
HealthSpire is a multi-carrier e-broker agency, directly responsible for utilizing digital channel to generate Individual Medicare business (e.g., MAPD, PDP, Med Supp., and Ancillary products) and provide client support through web-tele-advisors empowered with the latest data analytics. Teleadvisor is directly responsible for building a book of business via acquisition of new members using state-of-art lead generation platform supported by real time analytics. Upon acquisition the Teleadvisor will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth. The position will directly report to Sales Operations Lead of HealthSpire.
Acquisition of new members via inbound and outbound calls.
Assessing customer needs for products and services using insightful, probing questions and demonstrating superior listening skills
Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
Cross selling ancillary products as well as any other applicable products to existing members.
Retention of existing members.
Maintaining knowledge levels with respect to CMS and states regulations
Ability to multitask, and effectively use computer while interacting with prospects and members via phone
Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)
Meeting sales goals, conversion rates, and cross sell rates for acquisition of new members as outlined in the annual performance plan.
Contacting prospective members within the time limit outlined in the annual performance plan.
Achieving the member retention rate as outlined in the annual performance plan.
Highest levels of member satisfaction as measured by various member surveys and member retention rate.
Expert level understanding of products, services, and processes offered by the company
Ability to pass, on the annual basis:
o American Health Insurance Plans (AHIP)
o Continued Education (CEs)
o Product Certification
o Required Security and Compliance
o Client/Carrier Certifications
o Any required CMS Certifications
Previous sales experience in restaurant, retail, or other customer service based industries.
4 year college degree or 1 to 2 years experience of selling multiple Medicare products (i.e. Medicare Advantage, Medicare Supplement)
Ability to multi-task while on the phone
High level of computer proficiency, not limited to, Microsoft Office package
Ability to quickly perform basic mathematical operations w/out use of calculator
Adoptable to high pressure, achievement oriented environment
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Additional Job Information:
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service