Aetna PLS Account Associate in Grand Prairie, Texas

Req ID: 51805BR

POSITION SUMMARY

Self-motivated individual responsible for customer service, employee education and wellness activities throughout the district. Must be flexible and able to address plan sponsor questions and concerns in a timely manner. This is an on-site customer service position and employee will reside in the customer's office location.

FUNDAMENTAL COMPONENTS

Will assist in plan sponsor training on product and policy questions

Will provide employee education presentations on Aetna products and services Identifies customer specific service issues, offers solutions and may lead resolution of issues working with other areas.

Provides plan sponsor with Aetna policy, plan design, benefit changes and network updates, including analysis of impact.

Collaborates with account management team to achieve growth/renewal objectives

May support plan administration activities, including installation, open-enrollment, plan set-up, and eligibility working proactively with support areas

BACKGROUND/EXPERIENCE

2-5 years of customer service experience preferred.

2-5 years of experience coordinating wellness initiatives preferred.

2-5 years of health insurance industry experience preferred.

Life and Health Insurance license, as required by state law.

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years

Functional - Claims/Policies & procedures/1-3 Years

Functional - Communications/Member communications/1-3 Years

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/

REQUIRED SKILLS

Service/Improving constituent-focused Processes/FOUNDATION

Service/Providing Solutions to Constituent Needs/FOUNDATION

DESIRED SKILLS

Leadership/Collaborating for Results/FOUNDATION

ADDITIONAL JOB INFORMATION

This is a unique opportunity to work directly on-site with the customer at their Grand Prairie office location. The position offers a challenging experience to provide necessary customer service support, employee education and on-site training as necessary. This is an excellent entry level position on the Public and Labor account management team and dandidates who excel in this position should be eligible for an account manager position.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service