Aetna Outreach Coord, HEDIS in Harrisburg, Pennsylvania

Req ID: 56499BR

Job Fair will be held:

Tuesday, January 29th 12:00pm-6:30pm

Wednesday, January 30th 9:00am-5:00pm

Location: Aetna Harrisburg

3721 Tecport Dr.

Harrisburg, PA 17111


Makes outbound calls to members to provide assistance in obtaining services (i.e., provide reminders, make appointments, arrange transportation, etc.) to avoid delays in treatment and improve member health outcomes. Identifies when to refer member to Social Worker or Case Manager.

Fundamental Components:

  • Facilitates provider and member outreach to ensure member receipt of important clinical services to improvement member health outcomes.

  • Provides support for Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives and regulatory/contractual requirements including outreach to members who are noncompliant in the designated outreach services.

  • Supports effective medical record capture for HEDIS medical record review and abstraction of supplemental data.


  • Minimum of 3 years' recent and related health care outreach and/or health education experience.

  • Recent and related experience with HEDIS criteria.

  • Experience in call center environment.

  • Strong communication skills and experience speaking with medical providers.

  • Ability to work independently.

  • Ability to use standard corporate software packages and corporate systems.


The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.


Functional - Communications/Member communications/1-3 Years

Functional - Customer Service/Call center monitoring & analysis - Inbound calls - call center location/1-3 Years


Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User


This is an exciting opportunity to work with an expanding program within the Medicare Healthy Outcomes Team.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Quality Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.