Aetna Senior Answer Team Consultant in Harrisburg, Pennsylvania
Req ID: 55686BR
We are building an exciting new clinical and member experience program at Aetna. Aetna Community Care is a member centric, team-delivered, community based model that joins members where they are.
The Senior Answer Team Consultant for the Engagement Team supports the Engagement Supervisor and a team of Engagement Specialists who are responsible for the outreach to and enrollment of our eligible members. The Senior Answer Team Consultant is responsible for supporting the administrative work of the team reporting directly to the Engagement Supervisor.
Carries out and coordinates administrative duties as assigned, which may include record retrieval, distribution, documentation and filing, handling logistics for scheduling and coordinating meetings, care manager calls and visits, assisting Supervisor with time and attendance, new hire onboarding and other administrative functions
Supports the Engagement Supervisor in reassigning tasks from the Engagement Zone Queue to the appropriate Engagement Specialist for enrollment outreach to eligible members
Works efficiently, independently and accurately with manual and systems generated logs, task lists, and reports, meeting deliverables and deadlines
Generates required reports, spreadsheets and documents, working from multiple sources and/or systems
Acts as a liaison and coordinates workflow and communication with internal and external entities e.g. provider offices, vendors and program partners.
Effectively seeks out and uses approved and available resources to problem solve and meet deliverables
Serves as an Engagement Specialist as requested to best understand the role and to support ongoing enrollment of the population
Adheres to care management, privacy and confidentiality, and quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures
Other responsibilities as assigned.
Background/ Experience Desired:
Minimum of 2-3 years administrative support preferred
Experience in healthcare, care management and/or managed care preferred
Sound proficiency in Microsoft office (including Excel, Word, Outlook, etc.); experience in documenting in an electronic health record preferred
Demonstrates effective verbal and written communication skills and ability to work well with people
Strong organizational and time management skills
Resolution focused with high attention to detail, accuracy, problem solving and follow up
Ability to flex work hours at times to meet business needs
Ability to serve as the lead onsite team member in the absence of the Engagement Supervisor
Thrives in a fast-paced work environment
Bilingual (Spanish) preferred.
The minimum level of education required for candidates in this position is a High School diploma, G.E.D or equivalent experience
Associates/ Bachelor's degree preferred
Additional Job Information:
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence. Together we will empower people to live healthier lives. We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.