Aetna Sr PM- Scaled Agile Product Owner in Harrisburg, Pennsylvania

Req ID: 56078BR

Sr PM- Scaled Agile Product Owner

POSITION SUMMARY

We are looking for talented, dedicated and experienced individuals to join the Strategic Service Platform team as Agile Product Owners. This position will be supporting the Guided Personal Service (GPS) program and Contact Center initiatives as we develop a new customer service platform and omni-channel capabilities. By working with IT and our business partners across the enterprise you will participate in and drive delivery of solutions that result in a new experience for customer service that allows them to support the Common Purpose and add value for our members.

Fundamental Components:

The position will be part of a Scaled Agile (SAFe) program, and will be accountable for:

  • Driving project timelines, milestones, documentation, and deliverables for the new service platform including backlog grooming, story writing, demos and seeking guidance on prioritization and bottlenecks

  • Exercising autonomous solid judgment to as key business decision maker for owned work/within assigned scrum team to delivery and design a user experience that meets the strategic vision

  • Consulting with product management team leaders, team members and/or other channel or PMO resources as needed to deliver a consistent and enhanced member experience on the new service platform

  • Collaborating across channels to gain buy-in from constituents/business partners

  • Contributing to on-site release planning to validate commitments/risks/dependencies for scrum teams, and supports read out

  • Participate in production installs by performing checkout, reporting/triaging issues and providing signoff on functionality for their scrum team

  • Taking input from the Product Managers and Experience Leads to drive the design and delivery, ensuring the future vision is infused in the functionality delivered

  • Identifying and raising concerns within scrum team, across other teams/areas with dependencies, and to leadership as needed

  • Supporting day to day application needs including coverage for production issue immediate responses (IRTs) and analysis of tickets, as needed

    BACKGROUND/EXPERIENCE desired:

    Proven track record in managing project deliverables in a fast paced environment, meeting project milestones and negotiating for resources

    Proven communication skills both written and verbal

    Experience as an Agile or Scaled Agile (SAFe) Product Owner

    Experience collaborating across areas/teams to gain consensus/drive towards a common goal

    Familiarity with customer service applications, including ASD and/or IVR preferred

    EDUCATION

    The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES

    Project Management/Cross-functional project management/1-3 Years

    Customer Service/Customer service - production environment/1-3 Years

    Project Management/Project management training/1-3 Years

    Planning/Business/1-3 Years

    Project Management/Project Leader/1-3 Years

    REQUIRED SKILLS

    Collaborating for Results/ADVANCED

    Driving Change/ADVANCED

    Communicating for Impact/ADVANCED

    DESIRED SKILLS

    General Business/Applying Reasoned Judgment/MASTERY

    Leadership/Developing and Executing Strategy/ADVANCED

    General Business/Maximizing Work Practices/ADVANCED

    ADDITIONAL JOB INFORMATION

    Opportunity to engage in an exciting, new, broad-reaching program to create the customer service tool of the future.

    will honor work at home agreement for existing teleworkers

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.