Aetna Associate Account Manager in Hartford, Connecticut

Req ID: 51024BR

PayFlex supports nearly three million members representing diverse industries, large and small, across the country. Our primary business since 1987 has been providing health care financial accounts services to plan sponsors and members.

Over the last decade, we ve strongly aligned with a major health plan to better understand the end to end consumer-directed experience. This has brought us a deeper understanding of our plan sponsor and members health care finance needs. As a result, we have evolved to operate our business with a vision of making saving and paying for health care simple. We focus on delivering a best in class member experience that supports our members in spending smarter today to save and invest in their future.

At PayFlex we know that the culture of our organization is the key to our success. Do you love to ask questions? Are you creative? Are you energized by the opportunity to design a new team? Do you aspire to be inspiring? If yes – then you may be the right person to join this new, dynamic, and fun team. We can t wait to meet you!


Support the service and administration of Aetna's healthcare reimbursement and COBRA/DB products to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.

Fundamental Components:

We are looking for a highly motivated, organized individual to carry out the COBRA/DB, healthcare reimbursement product strategies (HSA, DCA, FSA, HRA, Commuter) and to provide superior service to Plan Sponsors.

The role will be responsible for developing and maintaining favorable relationships with an assigned book of business, resolve customer issues and proactively communicate changes and issues to Account Executives and Plan Sponsors. Additional responsibilities include, but are not limited to:

  • Manage the profitability of your book of; be responsible for the retention and membership growth on existing accounts; be responsible for Plan Sponsor account administration activities including maintaining enrollment and contribution files and reporting.

  • Understand the strategy and key drivers for each plan sponsor and manage these to achieve success.

  • Develop and maintain understanding of the healthcare environment integrating legislative (e.g. IRS guidelines), economic, and business aspects.

  • Identify and implement efficiencies in your work process and strive for operational excellence.

  • Serve as project manager, as necessary, on any management initiatives relating to your assigned accounts.

  • Foster team environment and can do attitude.


  • Account management/Servicing experience (1-3 years)

  • Background in healthcare Plan Sponsor administration experience is recommended.

  • Strong customer-service orientation is essential.

  • Excellent communication, organizational and public speaking skills, presentation skills a plus.

  • Possess professionalism in all manners of communication and presentation.


The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Functional - Customer Service//1-3 Years


Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Desktop Tools/Microsoft Word/1-3 Years/End User

Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/End User


General Business/Communicating for Impact/FOUNDATION

Service/Case Administration/FOUNDATION

Service/Creating a Differentiated Service Experience/FOUNDATION


Service/Handling Service Challenges/ADVANCED


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service