Aetna National Senior Account Manager in Houston, Texas

Req ID: 51750BR

POSITION SUMMARY

Qualified candidates will be in Houston, Dallas, Austin or San Antonio, Texas

The Senior Account Manager (SAM) works as a team with Account Executives to maintain high service standards to grow & retain membership in an assigned book of business. Achieve cross-sell growth, retention targets & customer satisfaction levels.

Fundamental Components:

  • Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.

  • Executes tactical components of the account teams business plan for each customer.

  • Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.

  • Achieves individual cross sell, growth/retention targets and customer satisfaction levels.

  • Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.

  • Proactively identifies potential service issues and takes steps to resolve those service issues that arise.

  • May lead and mentor account managers to resolve simple and complex issues and develop solutions proactively.

  • Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.

  • Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).

    BACKGROUND/EXPERIENCE desired:

    5-10+ years sales and/or account management experience. Proven track record of maintaining customer accounts through exceptional service. Must be detail oriented & able to multi-task.

    EDUCATION

    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

    FUNCTIONAL EXPERIENCES

    Functional - Sales & Service/Account Management/4-6 Years

    Functional - Sales & Service/Sales administration, support, reporting/4-6 Years

    Functional - Sales & Service/Strategy development/4-6 Years

    TECHNOLOGY EXPERIENCES

    Technical - Desktop Tools/TE Microsoft Excel/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

    Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/End User

    Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

    REQUIRED SKILLS

    Leadership/Collaborating for Results/ADVANCED

    Service/Case Administration/MASTERY

    Service/Providing Solutions to Constituent Needs/ADVANCED

    DESIRED SKILLS

    Leadership/Developing and Executing Strategy/ADVANCED

    Leadership/Driving a Culture of Compliance/FOUNDATION

    Telework Specifications:

    Full-Time Telework (WAH)

    ADDITIONAL JOB INFORMATION

    The SAM position within National Accounts is a highly valued and mission critical role to our team delivering client service that's second to none. This team is composed of a group of leaders within Aetna and consistently receives "best in class" marks on employee engagement surveys and we're looking for the industry's best to join.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service