Aetna PHG Account Manager in Lansing, Michigan

Req ID: 51111BR


The LRB Account Manager is accountable to work in conjunction with an Account Director on larger (>300 employees) and more complex clients. The primary role of the Account Manager is to execute on strategies developed by the Account Director. The Account Manager is also expected to maintain strong relationships with clients and brokers to help achieve retention and growth objectives year over year.

Fundamental Components:

Executes tactical components of the Account Directors business plan for each client

Analyze client utilization data to understand cost drivers

Make plan design and new product recommendations to Account Director

Schedule, Prepare for and participate in client meetings with Account Director or independently

Act as day-to-day contact for client management issues (report analysis, contract questions, compliance education, stop loss policy management, etc)

Provide support and direction on regulatory issues and other healthcare trends that could potentially impact their plan

Using available resources, complete plan analyses to aid in financial decision making and plan recommendations to Account Director

Maintain excellent verbal and written communication skills

Understand competitive environment and market opportunities

Establish and maintain relationships with appropriate internal partners (underwriting, sales, operations, business analytics, etc)

Work collaboratively across business functions to ensure customer needs are met

Follows through on outstanding items to point of resolution

Monitors on an ongoing basis internal performance to ensure clients needs are being met

Maintain accurate client records

Participate and/or host client meetings as appropriate

Organize and execute open enrollment strategy, health fairs, employee education meetings as required


3-5 Years of industry experience

Strong understanding of health plan market

Licensure as required by State

College degree or equivalent work experience


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Sales & Service/Self insured/stop loss products/4-6 Years

Functional - Sales & Service/Account Management/4-6 Years

Functional - Management/Management - Sales and Renewals/


Technical - Desktop Tools/Microsoft Explorer/4-6 Years/End User

Technical - Desktop Tools/Microsoft Outlook/4-6 Years/End User

Technical - Desktop Tools/Microsoft Word/4-6 Years/End User

Technical - Desktop Tools/Video Conferencing/4-6 Years/End User


Meritain Health is a third party administrator primarily serving self-funded employers. We are one of the nations largest administrators of health benefits. Meritain Health offers the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator and includes Scrip World, our Pharmacy Benefits Manager.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service