Aetna Computer Services Tech in Middletown, Connecticut

Req ID: 51178BR


Provide IT Computer Services Department with technical support in the management and operation of the computing environment through the effective use of standard monitoring tools, processes and procedures needed to achieve highly available computer services in Aetnas Mainframe, Midrange, Distributed/Server, Network and Intranet/Internet WEB environments.

Fundamental Components:

Availability Management:

Develops knowledge of application and infrastructure availability criteria while learning to identify potential impacts to the business. Maintains a high level of commitment to, & focus on, customer requirements.

Adheres to Notification processes, procedures, tools, & controls

Change & Problem Management:

Develops understanding of the Change Management process as it relates to batch, online & infrastructure activities for service delivery and service support functions

Assists sr. team member on complex, or independently supports less complex change activities and releases of business applications, working in concert with Production Services and/or IT representatives to ensure timely, effective installation

Acquires knowledge of Problem Management tools and gains skills to assist in resolution and recurrence avoidance of service incidents

Responds to daily operational issues maintaining high level of standards by mitigating problems/failures and recommending proactive solutions to help prevent recurrence.


Demonstrates utilization of major system and service console tools on current installed CPUs. Manages, maintains, and configures the mainframe and its I/O configuration

Activates, checks out, monitors, shuts down and recovers platforms, applications and databases. Demonstrates effective use of Mainframe/Midrange/Online scheduling tools to manage and monitor batch jobs for business applications. Proactively monitors and analyzes system events to mitigate risk scenarios and ensure stability of applications and computing infrastructure

Infrastructure/Application Management & Recovery:

Assists senior team members in managing vendors and engineering representatives, toward the restoration of service for disabled computing infrastructure components and impacted applications

Serves as the technical focal point on uncomplicated and less critical situations. Demonstrates and takes on an active technical role during the recovery of hardware, software or processing incidents

Develops an in-depth knowledge of techniques to diagnose and capture documentation for system and infrastructure problems. Maintains significant knowledge of Problem Management tools & assists in resolution

Participates in assigned projects & IT initiatives

Develops strong communication skills used to gather and share accurate and complete documentation, communicate problem situations, turnovers and recaps to the areas responsible


1+ years experience in complex computing environment, with a background in mainframe, midrange, distributed, network and WEB environments.

Demonstrated teamwork, positive attitude and good rapport with peers and customers.

Bachelors degree in MIS/Computer Science, or equivalent combination of education and work experience.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


This position will reside in the Middletown, CT and Windsor, CT Data Centers, following 24x7 Operations. The hours for this position will be daytime, 06:00-18:00 3.5 days a week and will include weekend rotations.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology