Aetna Application Support Analyst in Moon township, Pennsylvania

Req ID: 52753BR

POSITION SUMMARY - Only candidates that are able to work in the Moon township PA or Phoenix AZ office will be considered.

Identifies, creates and executes specific deliverables and activities as part of a IT support team assigned to supporting the Medicare line of business. Assignments require knowledge in health insurance preferably Medicare and will cover all functional areas including but not limited to enrollment, billing, claims processing, reporting, etc.

Fundamental Components:

Performs analysis to assess root cause of moderately complex (multiple interfaces with other systems within a single business unit) customer issues for reported system defects and control deficiencies found from system audits. This includes the recreating of the problem and managing the issues to closure.

Documents business impact of system issue.

Develops and communicates effective short term workaround procedures to address system issues.

Contributes to the communication process to impacted customers and internal management personnel

Documents, tracks, and resolves issues related to data quality

Exhibits behaviors outlined in Employee Competencies.

Determines root cause analysis of system issues.

Coordinates with peers to analyze issue and provide end to end resolutions.

Performs related duties as assigned or requested.


2-4 years work experience that reflects a proven track record or proficiency in the competencies noted.

Must possess sound knowledge of structured IT application development lifecycles, methodologies inclusive of Use Case tools.

Ability to handle pressure and meet deadlines. Excellent verbal and written communications skills.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Functional - Information Technology/Application maintenance & support/1-3 Years

Functional - Customer Service/Customer service - production environment/1-3 Years

Functional - Information Management/Query and Database Access Tools/1-3 Years


Technical - Database/Microsoft SQL Server/1-3 Years/

Technical - Database/Microsoft Access/1-3 Years/

Technical - Development Languages/SQL/1-3 Years/

Technical - Reporting Tools/Business Objects/1-3 Years/

Telework Specifications:

Additional locations considered: Phoenix, AZ 85040 ----4750 S 44TH Place

Telework considered only for unique circumstance


The Medicare Production Support Team is responsible for ensuring the availability of multiple internal and vendor supplied applications, in a 24x7 environment. This is a high paced, front line position that requires a motivated and responsible individual that can provide customer support and technical solutions to meet our business partners needs. Also, the ability to appropriately prioritize and manage multiple assignments is essential to guaranteeing the success of our business partners.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology