Aetna Assoc Eligibility Cnslt in Moon township, Pennsylvania

Req ID: 56487BR

POSITION SUMMARY

Process Medicare enrollment transactions and make outbound calls to enrollees to gather or discuss critical enrollment information.

Fundamental Components:

Process Medicare enrollment transactions timely and accurately.

Make outbound calls to enrollees and members to discuss Medicare enrollment information.

Successfully complete extensive training to be educated on Medicare systems, documents, processing guidelines and critical data.

BACKGROUND/EXPERIENCE desired:

Effective organization skills and attention to detail.

Maintain great working relationships with sound judgment and responsibility.

Effective communications, organizational, and interpersonal skills.

Demonstrated problem solving skills

Ability to analyze and research data to make appropriate corrections as necessary.

Effective Customer Service skills.

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

LICENSES AND CERTIFICATIONS

Customer Service/Associate Customer Service Specialist is desired

Insurance/Medicare is desired

TECHNOLOGY EXPERIENCES

Technical - Desktop Tools/Microsoft Outlook/1-3 Years/End User

Technical - Hardware/PCs/1-3 Years/End User

ADDITIONAL JOB INFORMATION

Must be flexible to work Overtime when needed due to high volume inventory.

Must be flexible to process a variety of inventory work queues when needed.

Must have positive attitude and willingness to work with our Medicare members.

Must maintain continuous high quality and production.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.