Aetna Customer Service Rep in New Albany, Ohio

Req ID: 50669BR

POSITION SUMMARY

Medicare customer service provides compassionate, innovate, proactive customer service to our Medicare members

Fundamental Components:

Medicare customer service representatives answer calls from our Medicare members regarding their health plans. Interact with a varied population of Medicare members

BACKGROUND/EXPERIENCE desired:

Experience in a production environment. Experience in customer service either face to face or telephonic

EDUCATION

The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Customer Service - Member Services - HMO products/1-3 Years

Functional - Customer Service/Customer service - production environment/1-3 Years

REQUIRED SKILLS

Service/Creating a Differentiated Service Experience/ADVANCED

Service/Demonstrating Service Discipline/FOUNDATION

DESIRED SKILLS

Benefits Management/Interacting with Medical Professionals/FOUNDATION

Service/Handling Service Challenges/ADVANCED

ADDITIONAL JOB INFORMATION

Candidate will have the opportunity to interact with Medicare members resolving their questions related to their health insurance.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Customer Service