Aetna Project Manager - Customer Implementation - 49799BR in New Albany, Ohio

Req ID: 49799BR


As a part of the Program Management Office, this position will share accountability for the plan sponsor implementation of the Aetna One Advocate Program. The Project Manager will collaborate across several different work streams to ensure the integration of our clinical and service advocates and the successful launch of the program to our key national account plan sponsors.

Fundamental Components:

  • Works with the PMO to develop and implements strategic project plans to achieve business goals

  • Proactively leads project and/or business by setting direction of project, creating project plan, timeline identifying key milestones and additional resources needed on selected project(s)

  • Participates in the documentation of operation workflows and identifies improvements and enhancements that reflect the goals of the Aetna One Advocate program

  • Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization

  • Collaborates across the clinical and service work streams to ensure an integrated operating model across the blended pod staff

  • Solicits and evaluates internal and external customer feedback to enhance continuous quality improvement

  • Takes a leadership role in coordinating customer site visits for Aetna One Advocate finalist meetings and plan sponsor visits

  • Identifies issues that may stall project and addresses them by either resolving the issue or creating an alternative solution

  • Tracks progress and communicates project(s) status on a regular basis to all impacted parties

  • Builds communication plans for implementation to ensure all impacted parties (up stream/down stream) are informed of next steps for completion

  • Acts as an advocate for change may require influencing others to see the value in project, including managing interpersonal sensitivities and articulating the strategic view to ensure project alignment

  • Keeps the overarching goal of an integrated clinical and service model in the strategic view to keep program integrity


  • 3-5 years related work experience.

  • Proven track record meeting project dates.


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Functional - Project Management/Integration Management/4-6 Years

    Functional - Project Management/Scope Management/4-6 Years


    Technical - Desktop Tools/Microsoft PowerPoint/4-6 Years/Power User

    Technical - Desktop Tools/Microsoft Visio/4-6 Years/Power User

    Technical - Desktop Tools/Microsoft SharePoint/1-3 Years/End User


    General Business/Communicating for Impact/ADVANCED

    General Business/Ensuring Project Discipline/ADVANCED

    Leadership/Anticipating and Innovating/FOUNDATION


    Service/Working Across Boundaries/FOUNDATION

    General Business/Managing Sales Relationships/ADVANCED

    General Business/Demonstrating Business and Industry Acumen/FOUNDATION


    Opportunity to work on a ground breaking project that will transform the member experience at Aetna.

    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Job Function: Management