Aetna Lead UAT Support Specialist in New York, New York

Req ID: 56857BR

POSITION SUMMARY

This position will lead QA (Informatics business level UAT) and BA (Informatics Business requirements gathering) efforts. Assisting with both business requirement gathering and UAT business level QA/Testing.

Fundamental Components:

50/50 QA&BA support-Plans, designs, develops, implements and administers integrated systems management and services support for the management of host, distributed and network resources, applications and computing operations.

Establishes, develops and maintains the tools, process and procedures used to manage the enterprise computing environment or changes to that environment.

Identifies and acts upon opportunities to improve computing availability, reliability, efficiency, performance and overall service within the enterprise computing environment.

Identifies, communicates and documents new processes and procedures resulting from integrated systems management and services support changes within the computing environment.

Maintains a high level of commitment and focus on customer requirements, presents new products and their usage to appropriate customer groups, targeting all communications accordingly.

Manages the introduction of technological, organizational, procedural or application change as it relates to integrated systems management and services support within the computing environment.

Initiates/leads special support and project activities to service customer needs and/or enhance procedures, work flow and new products.

Analyzes and assesses changes to processes, organization, or infrastructure, as well as new or upgraded technology or products and implements appropriate integrated systems management and services solutions.

Provides tool and product training support as required to appropriate customer groups. Also develops specialized training material.

Identifies, resolves and manages problems and escalates to management as defined in unit guidelines.

Develops and contributes to unit metrics and reporting responsibilities as defined within the unit.

Provides organizational support for planning and financials related to integrated systems management products and resources.

Provides support for organizational planning alignment to Enterprise level direction, strategy and governance programs.

Provides direction and support to all team members. Serves as escalation point as outlined in unit guidelines.

Prioritizes and monitors team workload and assigns tasks to team members as appropriate.

Provides input to education and training plan for team members.

May participate in new hire selection process and outside consultant acquisitions.

Provides training, support and technical guidance to team members, as

BACKGROUND/EXPERIENCE desired:

Experience as Operations Support Specialist, or equivalent work experience and associated knowledge.

Expert in translating business design into quality assessment/testing points.

Experience in receiving,documenting and interpreting business requirements,

EDUCATION

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Leadership/Lead a major product launch/1-3 Years

Quality Management/Quality Management/1-3 Years

Management/Management - Process and quality improvement/1-3 Years

TECHNOLOGY EXPERIENCES

System Management//1-3 Years/Administrator

Development Experience//4-6 Years/Administrator

REQUIRED SKILLS

Leadership/Developing and Executing Strategy/FOUNDATION

Technology/Creating Technology Partnerships/ADVANCED

Technology/Justifying the Business Case/ADVANCED

DESIRED SKILLS

General Business/Ensuring Project Discipline/MASTERY

Leadership/Collaborating for Results/ADVANCED

Service/Providing Solutions to Constituent Needs/ADVANCED

Telework Specifications:

Telework approved - ideally located near our hub locations of Pittsburgh, PA, Blue Bell, PA, New York, NY, but open to any location. Will work standard East Coast business hours.

ADDITIONAL JOB INFORMATION

Ability to work effectively with business partners, other Informatics organizations and management.

In depth knowledge of computing environments (mainframe, midrange, distributed, desktop), infrastructure components, networks, environmental hardware and software.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Information Technology

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.