Aetna Care Management Supervisor (LSCSW, LCPC, RN, LCP, LCMFT, LCAC) KS MCD) - 51959BR in Overland Park, Kansas
Req ID: 51959BR
Are you ready to join a company that is changing the face of health care across the nation? Aetna Better Health of Kansas is looking for people like you who value excellence, integrity, caring and innovation. As an employee, you’ll join a team dedicated to improving the lives of KanCare members. Our vision incorporates community-based health care that works. We value diversity. Align your career goals with Aetna Better Health of Kansas, and we will support you all the way.
The Care Management Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. The Care Management Supervisor works closely with functional area managers to ensure consistency in clinical interventions supporting our members and is accountable for meeting the financial, operational and quality objectives of the unit.
Field-based travel with personal vehicle is a job requirement. Qualified candidates must have dependable transportation, a valid Kansas state driver's license and proof of vehicle insurance.
Additional Responsibilities of the Care Management Supervisor:
Oversees the implementation of healthcare management services for assigned functional area
Implements clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, URAC, state and federal standards and mandates as applicable)
Serves as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
Ensures implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
Protects the confidentiality of member information and adheres to company policies regarding confidentiality
Manages resources to identify members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating and documenting of care
Develops, initiates, monitors and communicates performance expectations
Ensures the team's understanding and use of information system capability and functionality
Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
Assesses developmental needs and collaborates with others to identify and implement action plans to support the development of high performing teams
Establishes an environment and work style that promotes teamwork, cross product integration, and continuum of care thinking that results in strong performance
-Consistently demonstrates the ability to serve as an model change agent and lead change efforts
-Creates a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance
-Accountable for maintaining compliance with policies and procedures and implements them
Manages the telephone queue for member welcome calls, as assigned
May act as a liaison with other key business areas
May develop/assist in development and/review new training content
May collaborate/deliver inter and intra-departmental training sessions
May have responsibility for their own case load work
May act as a single point of contact for the customer and the Account Team including: participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers
Required Skills for the Care Management Supervisor:
3+ years of clinical experience
1+ years of case management experience
1+ years of supervisory, management or team lead experience, including recruitment/hiring of teams.
Previous managed care experience
Registered Nurse with active and unencumbered Kansas license OR a master’s level Behavioral Health professional independently licensed in Kansas (e.g., LSCSW, LCPC, LCP, LCMFT, LCAC)
Demonstrated computer literacy and advanced proficiency with Microsoft Excel, Word, and web-based applications and Access databases
Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives
Preferred Skills for the Care Management Supervisor:
Bachelor of Science in Nursing degree
Long-term services and support experience
Experience working with the intellectual and developmental disabilities population
Behavioral health experience
Experience working with diverse teams and populations
Experience with reporting: ability to understand and create reports with productivity and service metrics, and identify gaps
Knowledge of community resources and provider networks
The minimum level of education required for candidates in this position is an Associate's degree or equivalent experience.
At least ONE of the following is required (active and unrestricted for the State of KS):
Registered Nurse (RN) License
Licensed Specialist Clinical Social Worker (LSCSW)
Licensed Clinical Professional Counselor (LCPC) - Licensed Clinical Psychologist (LCP)
Licensed Clinical Marriage and Family Therapist (LCMFT)
Licensed Clinical Addiction Counselor (LCAC)
Functional - Medical Management - Case Management/4-6 Years
Functional - General Management/Multi-functional management: < 25 employees/1-3 Years
Functional - Clinical / Medical/Direct patient care (hospital, private practice)/4-6 Years
Technical - Desktop /Microsoft Outlook/4-6 Years/End User
Technical - Desktop /Microsoft Word/4-6 Years/End User
Technical - Desktop /TE Microsoft Excel/4-6 Years/End User
Technical - Desktop /Microsoft SharePoint/4-6 Years/End User
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Health Care
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.