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Aetna Case Management Coordinator in Phoenix, Arizona

Req ID: 66632BR

Job Description

This role is office based in Phoenix, AZ with 25-50% of local travel required around Maricopa County.

Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Fundamental Components included but are not limited to:

Evaluation of Members;

-Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member s benefit plan and available internal and external programs/services.

-Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals.

-Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care;

-Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

  • Identifies and escalates quality of care issues through established channels.

-Utilizes negotiation skills to secure appropriate options and services necessary to meet the member s benefits and/or healthcare needs.

  • Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

-Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

-Helps member actively and knowledgeably participate with their provider in healthcare decision-making.

Monitoring, Evaluation, and Documentation of Care;

  • Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

Qualifications Requirements and Preferences:

-2+ years of case management and discharge planning experience required

-2+ years experience in behavioral health or social services required

-2+ years of experience required working with people who have been designated as having a serious mental illness (SMI)

-A minimum of a bachelor's degree is required

-Managed Care experience preferred

Required Skills:

Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality

Desired Skills:

General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance

Additional Job Information:

Authorizes comprehensive home and community

based and institutional healthcare services to facilitate

delivery of appropriate quality healthcare, promote cost

effective outcome and improve program/operational

efficiency involving clinical issues. Exercises

independent decision making regarding member safety.

Case management for long term care members who

reside in Maricopa County. Case Managers travel to

members homes and places of residence and

complete assessments to ensure member safety,

medical needs are met and services are provided.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Healthcare

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.