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Aetna Case Manager RN in Phoenix, Arizona

Req ID: 63944BR

Job Description

Full time telework opportunity if residing in a compact state. Candidates must have a compact RN license and be located 2 hours from an Aetna office in one of the following states: AZ, AR, CO, DE, FL, GA, ID, IA, KY, MD, MS, MN, MO, NM, NE, NC, ND, RI, SC, SD, TN, TX, UT, VA, WV, WI

Nurse Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member s overall wellness. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member s overall wellness through integration. Services strategies policies and programs are comprised of network management and clinical coverage policies.

Fundamental Components included but are not limited to:

Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans. Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues. Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.

Reviews prior claims to address potential impact on current case management and eligibility. Assessments include the member s level of work capacity and related restrictions/limitations. Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality. Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management. Utilizes case management processes in compliance with regulatory and company policies and procedures. Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

Qualifications Requirements and Preferences:

5+ years clinical practice experience required

​ RN with current unrestricted state licensure required.

Case Management in an integrated model preferred.

Bilingual preferred.


Nursing - Certified Case Manager (CCM), Nursing - Registered Nurse

Functional Skills:

Nursing - Case Management, Nursing - Discharge Planning, Nursing - Disease management

Technology Experience:

Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word

Required Skills:

Benefits Management - Understanding Clinical Impacts, General Business - Applying Reasoned Judgment, Service - Providing Solutions to Constituent Needs

Desired Skills:

Benefits Management - Maximizing Healthcare Quality, Benefits Management - Supporting Medical Practice, Finance - Managing Aetnas Risk

Additional Job Information:

Typical office working environment with productivity and quality expectations. Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environment. Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding. Effective communication skills, both verbal and written.

Benefit Eligibility

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Job Function: Healthcare

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.