Aetna Director, Client Management in Phoenix, Arizona
Req ID: 48374BR
The Director of Client Management will oversee a regional team of client management professionals. He or she will focus on all aspects of client and team leadership including but not limited to developing client & consultant partnerships in the market, overall client experience and satisfaction, achieving client management retention and revenue growth goals, team training & development, expense management, forecasting , sales support while building a strong market presence.
Develops self-funded business strategies to successfully manage overarching team renewal strategies to ensure customer satisfaction. Implements operational plans in support customer satisfaction, revenue, and earnings objectives. Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for an assigned region. Ensures alignment with customers objectives, financial position, and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth. Regularly provides updates as a member of the client management leadership team. Manages, develops, and cultivates relationships with constituents as appropriate. Partners with team members as appropriate in meetings with clients to professionally represent Meritain & Aetna in the marketplace; articulates how Meritain's products and services can contribute to clients objectives. Recruits, develops and retains a diverse workforce. Sets, communicates, implements, and monitors performance metrics within assigned team; aligns assigned performance measures with company
7-10 years progressively responsible account management experience within the health insurance industry.
Previous experience managing cross-functional, self-directed teams. Must have self-funded experience.
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Insurance License is desired
Functional - Leadership/Lead a business in different geographies or multiple markets/7-10 Years
Functional - Management/Management - Sales and Renewals/7-10 Years
Functional - General Management/Profit & loss accountability/7-10 Years
Functional - Sales & Service/Account Management/7-10 Years
Functional - Sales & Service/Strategy development/7-10 Years
Technical - Desktop Tools/Microsoft Outlook/7-10 Years/End User
Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/End User
Technical - Desktop Tools/Video Conferencing/4-6 Years/End User
ADDITIONAL JOB INFORMATION
Opportunity to lead within an organization that has demonstrated significant growth year over year that remains focused on and positioned in the market for continued growth. Joining a team with strong values and emphasis on culture.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service