Aetna MDCR Contact Specialist in Phoenix, Arizona

Req ID: 50770BR


Responsible for the administration of all aspects of the departments contact/lead management and collects data and

provides reports and analysis for a broad range of performance measurements. Contributes to problem solving and

process design performance review.

Fundamental Components:

Manages the contact management process by controlling the lead distribution, determining lead assignments,

collecting results, and selecting the disposition and/or next steps for each lead after reviewing, researching and

analyzing performance metrics and other performance related factors.

Identifies, evaluates, and analyzes departmental sales performance. Generates reports and performance data for

review and trend analysis. Reviews and analyzed other marketing information (such as the No-Call List) together with

lead management performance data.

Responsible for the data integrity of all contact/lead management system data. Identifies contact/lead management

system enhancements and makes recommendations to appropriate senior management. Serves as System

Administrator for the departments contact/lead management system; performs all system updates as appropriate.

Ensures compliance with all state and federal regulations.

Conducts system training for sales and administrative staff within an assigned geographic area.

Provides ongoing oversight and instruction for new departmental staff.

Conducts analysis of area membership and other related marketing information. Makes recommendations for direct

mailings and volume of printed materials required.

May review member marketing materials for accuracy of content. Makes all plan specific revisions as required.

May participate in selling Medicare products to qualified prospects to help meet production quotas.

May participate in the recommendation of departmental process improvements.

Attends internal sales meetings, training, and other company events as requested by management.


Appropriate state license to sell insurance as required by state law, subject to product sold.

Previous (2-4 years) related telemarketing or direct sales experience, preferably with Medicare.

Demonstrated experience of strong communication and presentation skills

Ability to use standard corporate software packages and corporate applications.

Minimum of 1 year recent and related experience in conducting and interpreting quantitative/qualitative analysis.

Experience in a sales environment preferred.


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Insurance/Life and Health Insurance License is desired


Information Management/Solutions consulting and decision support/1-3 Years

Information Management/Business information analysis/1-3 Years

Sales & Service/Account Management/1-3 Years

Information Management/Query and Database Access Tools/1-3 Years

Management/Management - Medicare/1-3 Years


Desktop Tools/Microsoft PowerPoint/1-3 Years

Desktop Tools/Microsoft Outlook/1-3 Years

Telework Specifications:

Full-Time Telework (WAH)

Flexible telework / office-based schedule (must live near certain office location)

Option for telework will be evaluated after a certain period of employment


The Arizona Medicare Sales Team is growing and the role offers a competitive comp plan, with future growth opportunities. Dynamic role that offers the opportunity to work in the office and in the field.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service