Aetna Outbound Service Advocate - Job Fair 11-16 & 11-17-See posting for details in Phoenix, Arizona
Req ID: 51621BR
Aetna Phoenix Office
9801 S. 51st Street
Phoenix, AZ 85044
Friday, November 16: 10:00 AM to 2:00 PM
Saturday, November 17: 10:00 AM to 1:00 PM
We are currently recruiting top talent for our Outbound Service Advocate role in our Member Advocacy Center. Aetna Medicares Member Advocacy Center outreaches to our members to provide innovative, proactive and compassionate solutions that exceed our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires answering questions and resolving issues based on outbound phone calls to Medicare members. This position requires a high degree of empathy and patience. This position also requires performing a review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible and educating the member on their plan of benefits based on the outbound campaign.
Educates plan benefits, answers questions and resolves issues based on outreach campaign calls.
Documents and tracks contacts with members.
Educates members on our self-service options.
Follows campaign guidelines for exceptional service.
Exceeding our members service expectations is our standard. Ensure that every caller is treated with respect, kindness and all questions are thoroughly answered.
Current Medicare Service Operations Experience, prefer UAW or Medicare Group experience
The candidate should possess leadership qualities and should be able to use de-escalation skills.
They should be able to honor commitments by using good verbal and written skills and effectively using resources.
The candidate is expected to be meeting or exceeding their attendance, quality, and scorecard metrics.
- The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
ADDITIONAL JOB INFORMATION
Only open to current WAH, Pittsburgh, New Albany and Fresno.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.