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Aetna Quality Management RN Consultant in Phoenix, Arizona

Req ID: 68686BR

Job Description

This is a telework role with potential for occasional travel around the Phoenix area to provider offices.

Responsible for the review and evaluation of clinical information and documentation. Reviews documentation and interprets data obtained from clinical records or systems to apply appropriate clinical criteria and policies in line with regulatory and accreditation requirements for member and/or provider issues. Independently coordinates the clinical resolution with internal/external clinician support as required. Requires an RN with unrestricted active license.

Fundamental Components included but are not limited to:

  • Reviews documentation and evaluates potential quality of care issues based on clinical policies and benefit determinations.

  • Considers all documented system information as well as any additional records/data presented to develop a determination or recommendation.

  • Data gathering requires navigation through multiple system applications.

  • Staff may be required to contact the providers of record, vendors, or internal Aetna departments to obtain additional information.

  • Evaluates documentation/information to determine compliance with clinical policy, regulatory and accreditation guidelines.

  • Accurately applies review requirements to assure case is reviewed by a practitioner with clinical expertise for the issue at hand.

  • Commands a comprehensive knowledge of complex delegation arrangements, contracts (member and provider), clinical criteria, benefit plan structure, regulatory requirements, company policy and other processes which are required to support the review of the clinical documentation/information.

  • Pro-actively and consistently applies the regulatory and accreditation standards to assure that activities are reviewed and processed within guidelines.

  • Condenses complex information into a clear and precise clinical picture while working independently.

  • Reports audit or clinical findings to appropriate staff or others in order to ensure appropriate outcome and/or follow-up for improvement as indicated.

Qualifications Requirements and Preferences:

  • Registered Nurse (RN) with current unrestricted state licensure required

  • 3+ years of clinical experience required

  • Managed Care experience preferred

  • Behavioral Health experience preferred


Nursing - Registered Nurse

Required Skills:

General Business - Applying Reasoned Judgment, General Business - Communicating for Impact, General Business - Turning Data into Information

Desired Skills:

General Business - Applying Reasoned Judgment, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs

Additional Job Information:

Typical office working environment with productivity and quality expectationsWork requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentPosition requires proficiency with computer skills which includes navigating multiple systems and keyboardingEffective communication skills, both verbal and written.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Healthcare

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.