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Aetna Salesforce Senior Product Owner - 71125BR in Phoenix, Arizona

Req ID: 71125BR

Job Description

Dynamic position supporting the Clinical Engagement Salesforce Console. This role is part of Aetna's Clinical Technology Enablement Organization with focus on Campaign Management and Omni-Channel Engagement that enables Care Managers to reach our members. The position will lead strategy, become a trusted advisor and be able to “talk the talk with Salesforce Technology. Join our team of Product Owners and be on the front lines of influencing/delivering Clinical Engagement Channels.

Fundamental Components included but are not limited to:

-Excellent communication and negotiation skills with various level of management, ability to translate business need into system requirements is a must.

-Strategic thinker, that understands and can bring together the end to end healthcare concepts that result in improved member experiences.

-Concise documentation of decisions, workflows, controls points, and business processes as reference to support approved project scope.

-Works across all program teams to track business readiness status, identify risks and issues for escalation and determine readiness for implementation

-Develops regular executive reporting to demonstrate progress on business readiness

-Supports the implementation of Agile methodology, identifying opportunities to advance Agile principles at the team and program level

-Identifies process gaps and opportunities for optimization across the program

-Collaborates and partners with other teams to ensure all workflow processes and interdependencies are identified and addressed.

-Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.

-Collaboratively works across teams to obtain agreement from all impacted parties

Qualifications Requirements and Preferences:

  • Salesforce Administrator Certified a MUST with Service or Sales Cloud Consultant Certification a Huge Plus. Note: applicants may be considered without Salesforce Certs that have significant background experience however; will be required to obtain SF Admin in within 90 days and SF Service or Sales within 6 months of employment.

  • 5+ years of Salesforce technology experience

  • 10+ years Project Management experience

  • Experience with Clinical Program Management and/or Digital Channels

-Proven track record in meeting project milestones, negotiating for resources and determining work priority

  • Excellent business acumen

-Ability to effectively negotiate project priorities across various business units and stakeholders

  • Able to present data and project goals. Plus gather information from Cross Functional Team Members

-Experience with Omni-Channel technologies a plus (Telephony, CTI, WFM, Chat, Email, SMS, Video, Etc.)

  • Advanced skill level with MS Office Program: Excel, PowerPoint and Visio

Additional Job Information:

Travel may be required to Hartford, CT and possible other cities within the US approximately every other month.

Benefit Eligibility

Benefit eligibility may vary by position.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.

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