Aetna Onboarding Specialist in Plantation, Florida

Req ID: 50644BR


Agent liaison for all carrier contracting departments; working to resolve the most complex contracting issues. Reviews and Submits agent contracts for all carriers and lines of business for the agency.

Fundamental Components:

Works as the liaison between the agent and the carrier to resolve complex contracting issues, obtain updated contracting information, and obtain contract status updates.

Provides contracts and contracting guidance to agents communicating thoroughly each step of the contracting requirements and processes for each carrier partner.

Answers incoming call queue for contract related questions.

Makes outbound calls to agents to provide assistance with the onboarding process and provide reminders of certification requirements.

Applies well-developed and effective planning techniques in managing the day-to-day operations and balancing priorities.

Reviews CRM Agent data for accuracy and maintaining quality assurance of records.

Identifies trends and communicates effectively with management to resolve contracting errors.


Self -starter accustomed to working independently in high paced and creative environment

Able to communicate effectively to management and business partners in a formal & structured written and oral format.

Working knowledge of agent/agency insurance contracting processes

Contract interpretation skills; ability to assess administrative and constituent impact

Ability to explain contract policy parameters in terms external partners can understand

In-depth knowledge of senior products and agent contracting

Well organized


The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Desktop Tools/Microsoft Word/4-6 Years/

Desktop Tools/Microsoft PowerPoint/4-6 Years/

Desktop Tools/Microsoft Outlook/4-6 Years/

Telework Specifications:

Office based in Plantation Florida is HIGHLY preferred. Telework can only be considered only for unique circumstances.


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care