Aetna MDCR Sales Executive - Call Center in Salt Lake City, Utah
Req ID: 49216BR
The Medicare Sales Executive is responsible for the strategic planning and execution of all Call Center sales initiatives and operations for our direct to consumer distribution channel.
(*) Core duties include oversight and implementation of processes and overall operations for the attainment of sales goals.
(*) Tactical emphasis is on quality management, workforce planning, recruiting, coaching, reporting/analytics, and training.
(*) Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and sales goal attainment.
Primary Responsibilities Include:
(*) Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development
(*) Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center
(*) Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
(*) Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
(*) Coordinate analytic, strategic and technical resources to meet the needs of new campaign objectives
(*) Minimum 5 years of Call Center/Contact Center management experience
(*) Exceptional ability to implement and manage results-oriented sales initiatives to obtain desired performance outcomes
(*) Strong negotiation, interpersonal, written and oral communications skills including statistical report writing
(*) Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities
(*) Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
Functional - Administration / Operations/Management: > 25 employees/4-6 Years
Functional - Sales & Service/Account Management/4-6 Years
Leadership/Collaborating for Results/ADVANCED
Sales/Delivering on the Promise/FOUNDATION
General Business/Communicating for Impact/FOUNDATION
General Business/Managing Sales Relationships/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service