Aetna Sales Support Consultant in San Francisco, California

Req ID: 49179BR

This is an in-office position in San Francisco, CA


Manage installation of plans for Select segment. Provides focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with customers & consulting community. Responsible for directing all aspects of customer benefit plan implementation for new & existing customers of Aetna & will partner with all key stakeholders to proactively identify & address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded. Develop & maintain an understanding of product, legislative guidelines, administrative processes & procedures. Identify & implement efficiencies in processes, strive for operational excellence.

Fundamental Components include but are not limited to:

This position will work closely with Sales Reps, plan sponsors, brokers, field representatives & service centers. Respond professionally to telephone calls & emails. Using knowledge of Aetna's organization, policies & procedures to maximize effectiveness as a resource for customers. Strong emphasis on supporting & promoting teamwork & keeping management informed of areas where processes may be improved. Actively consults & communicates with internal constituents regarding the details associated with new business & revision activity in a timely manner & validates account structure. Continually monitors case installation process & communicates status to internal/external constituents as appropriate.


1-3 years of experience as an Account Manager, Project Manager, Implementation Manager or Install Manager; strongly preferred

Excellent project/time management skills; required

Strong communication & prioritization skills; required

Be able to work independently and as part of a strong team; required

Proficient in Microsoft Products; required

Candidate must be a quick learner with a positive attitude; required

Experience interacting with various organization levels to effectively achieve optimal results; required

Aetna products, services & system knowledge a plus; preferred


The minimum level of education desired for candidates in this position is a HS diploma or equivalent experience.


Functional - Administration / Operations/Document production & distribution/1-3 Years

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years


General Business/Communicating for Impact/ADVANCED

General Business/Maximizing Work Practices/ADVANCED

General Business/Turning Data into Information/ADVANCED


Leadership/Developing and Executing Strategy/ADVANCED

Sales/Delivering on the Promise/MASTERY


We are looking for a self-starter who sees what needs to get done & gets it done right the first time. The ideal candidate works well in a team environment & thrives on variety, efficiency & challenge. The successful candidate will possess the ability to handle multiple tasks simultaneously, change priorities as needed. This person willingly takes ownership and accountability for own actions in support of customer requests, stay on top of daily tasks meeting required turn around times & follow them to resolution. If you like a challenging environment with opportunities to learn and advance - this is a great job for you. This is an entry level position and an excellent way to get into the sales organization with many growth opportunities. Located in our San Francisco or the Walnut Creek office, NO Telework available.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service