Aetna Sales Support Specialist in San Francisco, California

Req ID: 49176BR

This is an in-office position in San Francisco, CA


Administratively support the Northern California Middle Market Account Management and Broker Sales Team.

Fundamental Components include, but are not limited to:

The sales support role will work closely with the Rep to assist them with plan sponsor and broker requests/issues. Process requests for proposals, claim, billing, enrollment, commissions, order kits, provide word processing support including spreadsheets, presentations, reports and other documents with a high degree of speed and accuracy and generally supporting the account management team to ensure the accounts are serviced well. Respond professionally to telephone calls and emails. Assist in the upkeep of the case files. Using knowledge of Aetna's organization, policies and procedures to maximize effectiveness as a resource for customers. Strong emphasis on supporting and promoting teamwork and keeping management informed of areas where processes may be improved.


1-3 years in a support role; strongly preferred

Excellent time management and prioritization skills; required

Be able to work independently as well as part of a strong team; required

Proficiency in MS Word, Excel & Outlook; required.

Aetna systems knowledge; preferred.

Strong communication skills; required

Candidate must be a quick learner with a positive attitude; required

General office skills (typing, filing, phone skills, etc.); required.

Insurance background; preferred


The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.


Functional - Sales & Service/Sales administration, support, reporting/1-3 Years

Functional - Administration / Operations/Document production & distribution/1-3 Years


General Business/Communicating for Impact/ADVANCED

General Business/Maximizing Work Practices/ADVANCED

Sales/Delivering on the Promise/ADVANCED


General Business/Turning Data into Information/ADVANCED

Service/Case Administration/FOUNDATION

Service/Improving constituent-focused Processes/ADVANCED


We are looking for a self-starter who sees what needs to get done & gets it done right the first time. The ideal candidate works well in a team environment & thrives on variety, efficiency & challenge. The successful candidate will possess the ability to handle multiple tasks simultaneously, change priorities as needed. This person willingly takes ownership and accountability for own actions in support of customer requests, stay on top of daily tasks meeting required turn around times & follow them to resolution. If you like a challenging environment with opportunities to learn and advance - this is a great job for you. This is an entry level position and an excellent way to get into the sales organization with many growth opportunities. Located in our San Francisco office, no Telework available.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Sales and Service