Aetna Customer Service Rep in Scottsdale, Arizona
Req ID: 52139BR
Candidates should possess strong communication skills, excellent keyboard and problem solving skills and PC literacy. Customer Service experience is a plus. A college degree is preferred, but not required, depending upon work experience and the ability to remain flexible and open to new ideas and procedures.
Answering approximately 80 incoming phone calls/day from members and providers regarding Dental insurance Strong PC skills required: use of multiple windows/systems simultaneously Performance Criteria (quality, production, etc.) monitored daily Strict adherence to schedules (i.e. tardiness, breaks, etc.) Hours are Monday - Friday from 9:30 AM 6:00 PM.
Experience in a production environment Customer Service experiences in a transaction based environment such as a call center or retail location is helpful but not required Creativity and initiative in handling difficult callers is desired Demonstrates clear understanding of problem resolution Ability to show empathy in verbal communications.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Service/Demonstrating Service Discipline/FOUNDATION
Service/Providing Solutions to Constituent Needs/FOUNDATION
Service/Handling Service Challenges/ADVANCED
No telework for these positions.
ADDITIONAL JOB INFORMATION
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard. Customer Service is the important first-line of contract with customers, setting the tone for how members, doctors and plan sponsor groups view our company. It provides members with the right information at the right time to help them make better decisions about their health and health care.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service