Aetna Account Manager in Shanghai, China

Req ID: 58343BR

Family Summary/Mission

To manage Aetna s sales, service, and retention efforts for global products in an assigned region to achieve profitable

growth and earnings targets. To manage operational goals and maximize efficiencies.

Position Summary/Mission

Supports the development of strong relationships directly with customers and internal business partners that lead to the

achievement of customer satisfaction, profitable growth and earnings targets.

Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)

• Participates in the implementation process.

• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer

service which results in customer/member satisfaction, renewal of case and retention of customer or member

• Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and

packages Aetna s message to effectively engage the client

• Integrates technologies to optimize customer interactions and maximize efficiencies

• Develops and executes a business strategy that is aligned with customer s and Aetna s objectives including profitable

revenue, membership growth and budget management

• Monitors on an on-going basis client s product lines and services to ensure client s needs are met. Seeks to optimize

customer interaction and provides recommendations based on client s needs

• Collaborates with account team members on more complex issues to ensure client s needs are met from a product/

service perspective

• Follows through on outstanding issues to the point of resolution

• Collaborates with team members on case installation to manage the integration of client s and Aetna s internal

organizations, ensuring a smooth installation

• Develops strong relationships directly with customers, consultants and internal business partners

• Supports the customer s overall profitability objectives and helps with the financial management objectives

• Mentors account service representatives

• To take responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative

• Exhibits the following Account Manager Behaviors

Job Function: Sales and Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.