Aetna Policy Administrator - 49182BR in Singapore, Singapore

Req ID: 49182BR

We are growing rapidly in Asia Pacific market and are actively looking for Policy Administrator role based in Singapore.


Manages and coordinates implementation for new and existing customers. Provides focused service for Individual and Group policies. Develop and maintain interpersonal relationships with external and internal customers. Provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors. Fundamental Components & Physical Requirements: Ensure timely and accurate processing of new business, renewals and mid-term adjustments. Perform quality control checks on processed policies. Maintain accurate customer records according to department policies Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments. Communicates effectively and timely to internal and external constituents Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies. Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements. Maintains Case tracking tools to meet constituents and business goals. Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FSA TCF and market specific requirements) Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations Ensure that products and services are aligned with customer s requirements and commitments are met

Background/Experience Desired: 2 years industry experience in a customer service/administrative role. Experience working in operations within insurance industry is highly preferred

Educational Requirements:

Secondary School Graduate University/college degree preferable or equivalent work experience

Additional Information:

Strong verbal and written communication skills (email based correspondence)

Ability to multi-task to accomplish workload efficiently Well organized Strong customer focus Problem solving skills#LI-BR1

Job Function: Customer Service