Aetna Policy Administrator, Singapore - 57283BR in Singapore, Singapore

Req ID: 57283BR


To increase member satisfaction, retention, and growth by efficiently delivering competitive services to members and providers through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.

Position Summary/Mission

Provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.

Fundamental Components & Physical Requirements include but are not limited to (* denotes essential functions)

· Ensure timely and accurate processing of new business, renewals and mid-term adjustments.

· Perform quality control checks on processed policies.

· Maintain accurate customer records according to department policies.

· Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.

· Communicates effectively and timely to internal and external constituents

· Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.

· Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.

· Maintains Case tracking tools to meet constituents and business goals.

· Ensures that legislation and compliance has been properly adhered to with regard to Plan Sponsor and/or member activity (FCA TCF and market specific requirements).

· Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations.

· Ensure that products and services are aligned with customer s requirements and commitments are met.

Background/Experience Desired

· Solid Administrative experience (attention to detail)

· Some experiences in similar industry

· Strong MS experience

· Organized & able to prioritize

· Able to work with high volume

· Good communication skills – verbal & written

· Customer focused

Education and Certification Requirements

High School or equivalent diploma or above.


Job Function: Customer Service

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.