Aetna RN (Registered Nurse) Health Coach Consultant in Sugar Land, Texas
Req ID: 48527BR
This position is open an in-office position. Open to sit in any of the following 3 offices; Sugar Land, TX or High Point, NC or Hartford, CT.
This is a M-F position with 3 days a week 8am-430pm CST and 2 days as week 11:30am-8pm CST.
The Health Coach Consultant utilizes a collaborative process of assessment, planning, implementation and evaluation, to engage, educate, and promote/influence members decisions related to life style changes to achieve and maintain optimal health status. Requires an RN with unrestricted active license. -Responsible for managing patients in a telephonic educational disease management program.
This is a call center environment, majority of time is spent speaking telephonically with members.Bilingual in Spanish a plus, not required Willingness for flexible hours desired. Work hours after orientation will be from 8:00-4:30 CST 3 days/wk. and 11:30 pm to 8:00 pm CST 2 days/wk. There will be a Friday evening rotation. This is a Monday through Friday schedule; no weekends and no holidays.
Additional Phone Screens:
Screens members to identify needed medical services, modifiable risk factors and educational needs and identifies or refers cases for other servicesIntervenes to positively effect healthcare outcomesConducts individualized holistic clinical assessments of members care needs and develops a personalized disease-specific action planPromotes communication, both internally and externally, to enhance effectiveness of medical management services (member, family and health care team members respectively)Reinforces appropriate self-care teaching and monitoring, provides up-to-date health care information to help facilitate the members understanding of his/her health conditionsHelps member actively and knowledgeably participate with their provider in their own health care decision-makingEvaluates the members progress in meeting established goals and revises the care plan accordinglyEnsures accurate and complete documentation of required information to meet risk management, regulatory and accreditation requirementsBackground/Experience:
Minimum of 3 years clinical experience required (Med/Surg and/or Home Health experience preferred) Managed Care experience preferredPrevious coaching experience preferredDisease Management, Case Management or Managed Care experience preferredExcellent verbal and written communication skills required to provide patient educationProficiency in use of computer applications and typing skills (>35 wpm) highly recommendedA commitment to Excellence and Accountability, IntegrityAbility to be flexible and adapt to changing processes and schedule requirementsAbility to work with multiple screens is desired Education:
The minimum level of education required for candidates in this position is a Associate's degree or equivalent experience Licenses and Certifications:
Registered Nurse (RN) with active state license in good standing requiredFunctional Experiences:
Functional - Nursing/Medical-Surgical Care/1+ Years
Functional - Nursing/Disease management/1+ Years
Technical - Computer Operations/System and Console Operations/1+ Years/End UserTechnical - Desktop Tools/Microsoft Word/1+ Years/End UserTechnical - Desktop Tools/Microsoft PowerPoint/1+ Years/End UserTechnical - Desktop Tools/Microsoft Outlook/1+ Years/End User Required Skills:
Benefits Management/Maximizing Healthcare Quality/1+ years/FOUNDATIONBenefits Management/Understanding Clinical Impacts/3+ years/ADVANCEDLeadership/Driving Change/3+ years/ADVANCED Desired Skills:
General Business/Turning Data into Information/3+ years/ADVANCEDLeadership/Collaborating for Results/3+ years/ADVANCED Additional Job Information:
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
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Job Function: Health Care