Aetna Bilingual (Creole) Customer Service Representative in Sunrise, Florida
Req ID: 51973BR
We are currently recruiting top talent for our next class of Bilingual - Customer Service Representatives (CSR) in our Medicare Customer Service group located in Sunrise, FL. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations.
We are currently recruiting top talent for our next class of Customer Service Representatives (CSR) in our Medicare Customer Service group located in Sunrise, FL. Aetna Medicare Customer Service delivers innovative, proactive and compassionate service that exceeds our members expectations. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. Customer Service Representatives answer inquiries from our Medicare Advantage members via inbound calls, internet inquiries, and written correspondence. CSRs must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience. CSRs participate in ongoing training and engage in self-development. The CSR must be able to work independently, honor commitments to our members, and collaborate with team members to create a remarkable member experience. The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members. Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role. Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred. Bilingual proficiency in Spanish is a plus.
Ability to read, write and speak in Creole language
Experience in a production environment
Customer Service experiences in a transaction based environment such as a call center or retail location preferred
Excellent attendance and punctuality are requirements of the Customer Service Representative position
CSRs are assigned 8 hour shifts that may rotate as business needs dictate
CSRs must have the flexibility to work any time 8-6.
- The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.
Functional - Customer Service/Customer Service - Member Services - Traditional products/1+ years
Functional - Customer Service/Customer service - transaction based environment/1+ years
ADDITIONAL JOB INFORMATION
Excellent attendance and punctuality are requirements of the Customer Service Representative position. CSRs are assigned 8 hour shifts that may rotate as business needs dictate. CSRs must have the flexibility to work any time during the office hours of 8 am to 6 pm. At times, overtime including weekends may be required as business needs dictate
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Customer Service