Aetna Sr Business Consultant / Change Agent in Tampa, Florida

Req ID: 50583BR


ABX (Achieving Business eXcellence) Senior Business Consultant/Change Agent is responsible for deployment and implementation of the Lean Six Sigma (Lean Management Systems, LMS) operating system across the organization. Aetna has locations across the US, so travel is required typically most weeks flying out Monday morning, returning home on Thursday afternoon, work from home Fridays.

Responsible for assisting with development, facilitation and execution of complex initiatives. Work with managers to analyze, develop and implement solutions and provide coaching. Support, facilitate and/or sustain deployment of standard work and foundational Lean elements. Continuous Improvement initiatives, root cause problem solving, skill building within client area to meet minimum standards and communications with leadership to influence and drive change. May act as sustainability agent dedicated to driving sustainability of Continuous Improvements. Assist in development and execution of strategies to build and increase leadership support for change. Manage resistance to change with confidence and deliver compelling stories to illustrate the need for change. Execute change management tactics. Establish and implement diagnostic tools. Applies a variety of change management concepts, practices and procedures.

Fundamental Components:

As part of Lean journey, the Lean business system team will partner closely with businesses of the company to facilitate a high quality deployment of Lean business system across the major deployment phases (preparation, diagnostic, design, implement, replication) leveraging the 5 lenses to drive diagnostic design and the 10 tools/4 loops to ensure business is working in Lean business system fashion in a sustainable manner at the completion of the implementation and replication phases before transitioning into sustainability.

As a member of the Lean business system/ABX (Achieving Business Excellence) team, this person will also be an advocate for Lean business system in their interactions with staff and leadership throughout the organization and be responsible for building interest and buy-in for the Lean business system transformation throughout the company.


3-5 years of related experience needed

  • Must have Continuous Improvement process improvement experience

  • Experience with Lean Management Systems highly desired

  • Lean and/or Six Sigma required

  • Demonstrates effective communication skills; tailor communication to audience and situation

  • Very strong written and verbal communication skills leading to ability to influence all frontline employees and leaders

  • Proficiency in Excel (e.g., pivot tables, etc.) and Powerpoint

  • Analytical (particularly analyzing data)

  • Ability to see connections and systems across process

  • Strong project management orientation - willing to drive change and adhere to a schedule to ensure broad-coordination across business areas.

    TRAVEL: Must be willing to travel up to 4 days a week, 50-75% travel (within US). Efforts will be made to assign Change Agents to deployment in their local/home office when possible, and even if home-based, Change Agents may on occasion be required to travel weekly for periods of up to 6 months.


    The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


    Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

    We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

    Together we will empower people to live healthier lives.

    Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

    We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Management

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.