Aetna Manager, Clinical Health Services in Toledo, Ohio

Req ID: 51148BR

Please note: This is an in office position.


Oversight and Management of clinical team processes including the organization and development of high performing teams.

Fundamental Components:

Reinforces clinical philosophy, programs, policies and procedures.

Communicates strategic plan and specific tactics to meet plan.

Ensures implementation of tactics to meet strategic direction for cost and quality outcomes.

Creates direction and communicates a business case for change by focusing on and addressing key priorities to achieve business results.

Identifies opportunities to implement best practice approaches and introduce innovations to better improve outcomes.

Accountable for meeting the financial, operational and quality objectives of the unit.

May be accountable for the day-to-day management of teams for appropriate implementation and adherence with established practices, policies and procedures if there is not supervisor position

Works closely with functional area managers to ensure consistency in clinical interventions supporting our plan sponsors.

Develop, initiate, monitor and communicate performance expectations.

May act as a single point of contact for the customer and the Account Team which includes participation in customer meetings, implementation and oversight of customer cultural requirements, and support implementation of new customers.

Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills.

Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams.

Consistently demonstrates the ability to serve as a model change agent and lead change efforts.

Accountable for maintaining compliance with policies and procedures and implements them at the employee level.

Ability to evaluate and interpret data, identify areas of improvement, and focuses on interventions to improve outcomes.

Exhibits the following Employee Behaviors


Registered Nurse (RN) is required

5+ years in clinical area of expertise is required

3+ years of leadership experience is required

Strong written and verbal communication skills are required

Must be comfortable completing presentations

Analytic reporting experience is preferred

Waiver (HCBS) experience is preferred

LTSS experience is preferred

Case Management experience is preferred

Report analysis and case auditing experience is preferred


The minimum level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.


Nursing/Registered Nurse is required


Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care