Aetna Social Worker - 52170BR in Tucson, Arizona

Req ID: 52170BR

Work at Home (Telework) position that will require in field travel within the Tucson, AZ area. Candidate will need to be in the Tucson, AZ region.


With a focus on delivering comprehensive, patient-centered care across the health care continuum, the Social Worker will work closely with the Case Manager and physician practices to support the patient care plan on patients with complex health care needs. Utilizing advanced clinical judgment and critical thinking skills the Social Worker facilitates appropriate physical and behavioral healthcare and social services for patients through assessment and member-centered care planning, direct provider coordination/collaboration, and coordination of psychosocial wraparound services to promote effective utilization of available resources, optimal member functioning, and cost-effective outcomes.

Fundamental Components:

Assessment of Members through the use of clinical tools and review of member specific health information/data

Conducts comprehensive assessments of referred members needs/eligibility and, in collaboration with the members care team, determines an approach to resolving member issues and/or meeting needs by evaluating the members benefit plan and available internal and external programs/services and resources.

Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex clinical indicators which impact care planning and resolution of member issues.

Using advanced clinical skills, performs crisis intervention with members experiencing behavioral health or medical crisis and refers them to the appropriate clinical and service providers for thorough assessment and treatment, as clinically indicated.

Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/


Using a holistic approach consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives. Presents cases at case rounds/conferences to obtain a multidisciplinary perspective and recommendations in order to achieve optimal outcomes.

Identifies and escalates quality of care issues through established channels

Ability to speak to medical and behavioral health professionals to influence appropriate member care.

Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health.

Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

Helps member actively and knowledgably participate with their provider in healthcare decision-making

Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

Utilizes negotiation skills to secure appropriate options and services necessary to meet the members benefits and/or healthcare needs.

In collaboration with the member and their care team develops and monitors established plans of care to meet the members goals.

Adheres to care management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.


3+ years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required Behavioral Health experience required Case management and discharge planning experience preferred Managed Care experience preferred Crisis intervention skills preferred Local travel required


The minimum level of education desired for candidates in this position is a Master's degree.


Mental Health/Licensed Social Worker (LSW) is required


If tactically warranted and logistically possible, participate in practice patient care strategy meetings (huddles) as appropriate either locally or remotely.

When appropriate, conduct at-home assessments and intervention sessions with highest risk patient population.

Consults with Medical Director and/or other appropriate programs/resources to overcome barriers to meeting goals and objectives and presents cases to appropriate resources to obtain multidisciplinary view in order to achieve optimal outcomes.

Maintain a comprehensive working knowledge of community resources, payer requirements and network services for target population to maximize benefit to patient overall wellbeing.

Attend meetings as required.

Other responsibilities as required.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Job Function: Health Care

Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.